Head of Retention (remote)

Terrasoft - a leading iGaming software provider delivering smart, unified solutions for online casinos and sportsbooks. We combine real-time data analytics with AI to streamline operations and boost business growth. Our team is goal-driven, passionate, and constantly expanding.
🔗 Our official website: terrasoft.net

• Develop and execute the overall Retention strategy across Casino and Sportsbook verticals.
• Manage CRM, promotions, loyalty, and VIP initiatives to increase player engagement, activity, and lifetime value (LTV).
• Oversee the planning, segmentation, and execution of multi-channel campaigns (email, SMS, push, in-app).
• Analyze player behavior, churn risk, and campaign performance to drive data-driven decisions.
• Collaborate with Product, Marketing, Risk, and Support teams to ensure smooth execution of retention activities.
• Lead and mentor the Retention/CRM team, fostering a culture of innovation and performance.

• Proven experience in Retention/CRM management within the iGaming industry.
• Strong understanding of player segmentation, bonus systems, loyalty programs, and gamification mechanics.
• Hands-on experience with CRM platforms, A/B testing, and campaign automation.
• Analytical mindset with expertise in KPIs like retention rate, ARPU, LTV, churn reduction.
• Excellent leadership and project management skills.
• English proficiency for daily business communication.

• Innovative Environment: Be part of a forward-thinking company that’s pushing the boundaries in the iGaming industry. You’ll directly influence the future of our Casino and Sportsbook retention strategy.
• Growth Opportunities: Take ownership of a key business function with space for professional and career development.
• Remote Flexibility: Work remotely while collaborating with an international, results-oriented team.
• Compensation: Discussed individually during the interview process. We focus on the candidate's expectations and consider a range around €6,000 and more after trial period