Retain Manager (remote)

Terrasoft is a leading iGaming software provider delivering smart, unified solutions for online casinos and sportsbooks. We combine real-time data analytics with AI to streamline operations and accelerate business growth.

We are currently building a dedicated team for our client’s outsourced casino brand Tier 2 GEO, supporting its operations, growth, and long-term scalability.

Our team is ambitious, fast-moving, and constantly scaling.
Official website: terrasoft.net

• Develop and execute the overall Retention strategy across Casino and Sportsbook verticals.
• Manage CRM, promotions, loyalty, and VIP initiatives to increase player engagement, activity, and lifetime value (LTV).
• Oversee the planning, segmentation, and execution of multi-channel campaigns (email, SMS, push, in-app).
• Analyze player behavior, churn risk, and campaign performance to drive data-driven decisions.
• Collaborate with Product, Marketing, Risk, and Support teams to ensure smooth execution of retention activities.
• Lead and mentor the Retention/CRM team, fostering a culture of innovation and performance.

• Proven experience in Retention/CRM management within the iGaming industry.
• Strong understanding of player segmentation, bonus systems, loyalty programs, and gamification mechanics.
• Hands-on experience with CRM platforms, A/B testing, and campaign automation.
• Analytical mindset with expertise in KPIs like retention rate, ARPU, LTV, churn reduction.
• Excellent leadership and project management skills.
• English proficiency for daily business communication.

• Compensation 5000 Euro
• Contract type B2B, payments via Deel.com or USDT
• Innovative environment: Work within a forward-thinking iGaming tech team focused on modern engineering practices
• Growth opportunities: Take ownership of key automation processes with room for development
• Remote flexibility: Fully remote role with an international, results-oriented team