Support Engineer (remote)

10Black is a growing online casino and sportsbook brand focused on delivering a smooth, reliable, and player-centric gaming experience. The platform offers slots, table games, live casino, and sports betting, operating across international markets with a strong focus on quality support and fast service.

Our website: 10black.net

• Provide real-time text-based customer support for Canada and Australia firstly (evening/night shift according to their time zone).
• Handle incoming queries via live chat and internal ticketing tools.
• Resolve issues related to payments, accounts, bonuses, and gameplay.
• Use ChatGPT and other AI tools to speed up responses, structure information, and improve customer communication.
• Ensure high satisfaction rates and fast response times.

• Experience in customer support (iGaming experience is a strong advantage).
• English min B1 for daily communication is mandatory.
• Work schedule: you'll have night shifts, but the schedule will be adjusted to suit the team.
• Fast typing, attention to detail, ability to multitask.
• Basic understanding of online casino workflows (accounts, payments, bonuses).
• Capability to use ChatGPT effectively for daily tasks.
• Responsible, stable, and able to work independently.

• Base salary (fixed): 1200$ , depending on experience.
• Contract type B2B, payments via Deel.com or USDT.
• Innovative environment: Work within a forward-thinking iGaming tech team focused on modern engineering practices.
• Growth opportunities: Take ownership of key automation processes with room for development.
• Remote flexibility: Fully remote role with an international, results-oriented team.

☝️Please note that this is an urgent position. Priority will be given to candidates who are ready to start ASAP.