Support Manager (remote)

Terrasoft is a leading iGaming software provider delivering smart, unified solutions for online casinos and sportsbooks. We combine real-time data analytics with AI to streamline operations and accelerate business growth.

We are currently building a dedicated team for our client’s outsourced casino brand Tier 2 GEO, supporting its operations, growth, and long-term scalability.

Our team is ambitious, fast-moving, and constantly scaling.
Official website: terrasoft.net

• Provide real-time text-based customer support.
• Handle incoming queries via live chat and internal ticketing tools.
• Resolve issues related to payments, accounts, bonuses, and gameplay.
• Use ChatGPT and other AI tools to speed up responses, structure information, and improve customer communication.
• Ensure high satisfaction rates and fast response times.

• Experience in customer support (iGaming experience is a strong advantage).
• Excellent written English, ability to communicate clearly and politely.
• Fast typing, attention to detail, ability to multitask.
• Basic understanding of online casino workflows (accounts, payments, bonuses).
• Capability to use ChatGPT effectively for daily tasks.
• Responsible, stable, and able to work independently.

• Base salary (fixed): 1000€, depending on experience.
• Contract type B2B, payments via Deel.com or USDT.
• Innovative environment: Work within a forward-thinking iGaming tech team focused on modern engineering practices.
• Growth opportunities: Take ownership of key automation processes with room for development.
• Remote flexibility: Fully remote role with an international, results-oriented team.